pgbouncer-003 is down
This is preventing support team to create new tickets
TLS Certificate expired
Our TLS Certificate expired for www domain name
favorite_items table has been dropped (8 months)
DROP TABLE as been executed on production environment instead staging
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Write beautiful postmortem and share them with your team and customers
Describe the circumstances that led to this incident
Describe what failed to work as expected
Describe how the incident was detected
Run a 5-whys analysis to understand the true causes of the incident
Mitigation and resolution
What steps did you take to resolve this incident?
What went well? What could have gone better? What else did you learn?
Incidents / services over time
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Associate and sync all action items to a master incident ticket in Jira.
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