Email Integration

Last update: March 25, 2021

Why

Email Integration allows you to:

  • Create incidents by sending an email.
Installation

You can setup this integration as a logged in admin user in the integrations page:

Create an incident

Now you should have a generated email alias tied to your team.

Let's send our email !

Specify a severity

Rootly will automatically detect the incident severity in the mail subject and map accordingly:

For example:

  • [SEV0] Shopping cart is showing empty items will be mapped to severity SEV0 (if exist in your configuration).
  • [SEV1] Shopping cart is showing empty items will be mapped to severity SEV1 (if exist in your configuration).
  • Shopping cart is showing empty items [SEV0] will be mapped to severity SEV0 (if exist in your configuration).
  • Shopping cart is showing empty items, this is a sev1 will be mapped to severity SEV1 (if exist in your configuration).
  • Shopping cart is showing empty items won't be mapped to any severity.
Add emails to the timeline

You can respond to an incident email and we will add it to your timeline for you !

Support

If you need help or more information about this integration, please contact support@rootly.io or use the lower right chat widget to get connected with an engineer.