Email Integration

Last update: January 16, 2021

Why

Email Integration allows you to:

  • Create incidents by sending an email.
Installation

You can setup this integration as a logged in admin user in the integrations page:

Create an incident

Now you should have a generated email alias tied to your team.

Let's send our email !

Specify a severity

Rootly will automatically detect the incident severity in the mail subject and map accordingly:

For example:

  • [SEV0] Shopping cart is showing empty items will be mapped to severity SEV0 (if exist in your configuration).
  • [SEV1] Shopping cart is showing empty items will be mapped to severity SEV1 (if exist in your configuration).
  • Shopping cart is showing empty items [SEV0] will be mapped to severity SEV0 (if exist in your configuration).
  • Shopping cart is showing empty items, this is a sev1 will be mapped to severity SEV1 (if exist in your configuration).
  • Shopping cart is showing empty items won't be mapped to any severity.
Support

If you need help or more information about this integration, please contact support@rootly.io or use the lower right chat widget to get connected with an engineer.