Incident Status

Last update: May 13, 2021

Overview
  • STARTED - This is the default status for new incidents created.
  • MITIGATED - The incident is ongoing but customers are no longer impacted, usually thanks to temporary or stop-gap efforts.
  • RESOLVED - The incident is resolved and a long-term resolution has been implemented with little to no risk or short-term resurgence.
Slack

Updating incident status in Slack is easy with the following commands:

  • /rootly mitigate - This will mark an incident as mitigated.
  • /rootly resolve - This will mark an incident as resolved.
Web Interface

Updating incident status happens in the top toolbar as illustrated below:

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