Jira Integration allows you to:
- Creating an incident in Rootly will create an issue in Jira if you choose to.
- Creating an action item in Rootly will create an issue in Jira if you choose to. Attached as subtasks if incident has been created in Jira as well.
- Changing incident title, description, status in Rootly will update the issue in Jira.
- Changing action item title, description, status in Rootly will update the issue in Jira.
- Changing Jira incident issue attributes will not update incident attributes in Rootly.
- Changing Jira action item issue attributes will update action item attributes in Rootly. ( See Webhooks section to make this feature works )
You can setup this integration as a logged in admin user in the integrations page:
You custom map your Jira issue status to Rootly ones through the Integration Settings page.
Your selected workspace needs the following permissions:
- Assign Issues - Ability to assign issues to other people
- Close Issues - Ability to close issues. Often useful where your developers resolve issues, and a QA department closes them.
- Create Issues - Ability to create issues.
- Delete Issues - Ability to delete issues.
- Edit Issues - Ability to edit issues.
- Link Issues - Ability to link issues together and create linked issues.
- Transition issues - Permission to transition (change) the status of an issue.
More help on https://confluence.atlassian.com/adminjiraserver073/managing-project-permissions-861253293.html
To get Jira to update Roolty action items, you need to configure Webhooks. Additional documentation can be found here.
Go into Jira Software System panel > Webhooks
Create a new webhook and copy the Rootly webhook url into the url input.
Finally let's allow the webhook to listen to Issue events.
All done !
If you need help or more information about this integration, please contact firstname.lastname@example.org or use the lower right chat widget to get connected with an engineer.
You can uninstall this integration in the integrations panel by clicking Configure > Delete