Jira Integration

Last update: February 11, 2021

Why

Jira Integration allows you to:

  • Creating an incident in Rootly will create an issue in Jira if you choose to.
  • Creating an action item in Rootly will create an issue in Jira if you choose to. Attached as subtasks if incident has been created in Jira as well.
  • Changing incident title, description, status in Rootly will update the issue in Jira.
  • Changing action item title, description, status in Rootly will update the issue in Jira.
  • Changing Jira incident issue attributes will not update incident attributes in Rootly.
  • Changing Jira action item issue attributes will update action item attributes in Rootly. ( See Webhooks section to make this feature works )
Installation

You can setup this integration as a logged in admin user in the integrations page:

Settings

You custom map your Jira issue status to Rootly ones through the Integration Settings page.

Permissions

Your selected workspace needs the following permissions:

  • Assign Issues - Ability to assign issues to other people
  • Close Issues - Ability to close issues. Often useful where your developers resolve issues, and a QA department closes them.
  • Create Issues - Ability to create issues.
  • Delete Issues - Ability to delete issues.
  • Edit Issues - Ability to edit issues.
  • Link Issues - Ability to link issues together and create linked issues.
  • Transition issues - Permission to transition (change) the status of an issue.

More help on https://confluence.atlassian.com/adminjiraserver073/managing-project-permissions-861253293.html

Webhooks

To get Jira to update Roolty action items, you need to configure Webhooks. Additional documentation can be found here.

Go into Jira Software System panel > Webhooks


Create a new webhook and copy the Rootly webhook url into the url input.

Finally let's allow the webhook to listen to Issue events.


All done !

Support

If you need help or more information about this integration, please contact support@rootly.io or use the lower right chat widget to get connected with an engineer.

Uninstall

You can uninstall this integration in the integrations panel by clicking Configure > Delete