PagerDuty Integration

Last update: November 21, 2020

Why

PagerDuty Integration allows you to:

  • Import and link your Rootly services with PagerDuty services.
  • Create a PagerDuty incident when creating an incident in Rootly through services impacted or through configurable services.
  • Resolve a PagerDuty incident right from Rootly.
  • Page Directly from Slack ( if Slack Integration enabled ).
Installation

You can setup this integration as a logged in admin user in the integrations page:

Settings

PagerDuty Integration settings allows you to specify:

  • If you want to sync Rootly incident status with PagerDuty. See Incident Resolution section.
  • Which additional PagerDuty services you want to create an incident when created in Rootly. ( Optional )

Import or link services

You can import your current PagerDuty services or link existing services with PagerDuty services from the services page.

Every time and incident will be created with a service linked to PagerDuty, the team associated with this service in PagerDuty will be paged.

Incident Resolution
  • Marking an incident as resolved in Rootly will mark this incident as resolved in PagerDuty for all linked services associated with this incident.
  • Marking an incident as resolved in PagerDuty will not mark this incident as resolved in Rootly.
Support

If you need help or more information about this integration, please contact support@rootly.io or use the lower right chat widget to get connected with an engineer.

Uninstall