PagerDuty Integration

Last update: November 21, 2020
Why

PagerDuty Integration allows you to:

  • Import PagerDuty services into Rootly Services.
  • Create a PagerDuty incident when creating an incident in Rootly.
  • Create a Rootly incident when creating an incident in PagerDuty.
  • Resolve a PagerDuty incident right from Rootly.
  • Page Directly from Slack ( if Slack Integration enabled ).
Installation

You can setup this integration as a logged in admin user in the integrations page:

Settings

PagerDuty Integration settings allows you to specify:

  • Default PagerDuty Services to show during incident creation.
  • Specify PagerDuty services to listen to create an Incident in Rootly.

Import services

You can import your current PagerDuty services from the services page.

Incident Resolution
  • Marking an incident as resolved in Rootly will mark this incident as resolved in PagerDuty for all linked services associated with this incident.
  • Marking an incident as resolved in PagerDuty will not mark this incident as resolved in Rootly.
Support

If you need help or more information about this integration, please contact support@rootly.io or use the lower right chat widget to get connected with an engineer.

Uninstall

You can uninstall this integration in the integrations panel by clicking Configure > Delete