PagerDuty Integration

Last update: November 21, 2020


PagerDuty Integration allows you to:

  • Import and link your Rootly services with PagerDuty services.
  • Create a PagerDuty incident when creating an incident in Rootly through services impacted or through configurable services.
  • Resolve a PagerDuty incident right from Rootly.
  • Page Directly from Slack ( if Slack Integration enabled ).

You can setup this integration as a logged in admin user in the integrations page:


PagerDuty Integration settings allows you to specify:

  • If you want to sync Rootly incident status with PagerDuty. See Incident Resolution section.
  • Which additional PagerDuty services you want to create an incident when created in Rootly. ( Optional )

Import or link services

You can import your current PagerDuty services or link existing services with PagerDuty services from the services page.

Every time and incident will be created with a service linked to PagerDuty, the team associated with this service in PagerDuty will be paged.

Incident Resolution
  • Marking an incident as resolved in Rootly will mark this incident as resolved in PagerDuty for all linked services associated with this incident.
  • Marking an incident as resolved in PagerDuty will not mark this incident as resolved in Rootly.

If you need help or more information about this integration, please contact or use the lower right chat widget to get connected with an engineer.