ServiceNow Integration

Last update: January 16, 2021

Why

ServiceNow Integration allows you to:

  • Creating an incident in Rootly will create an incident in ServiceNow if you choose to.
  • Changing incident title, description, status in Rootly will update the incident in ServiceNow.
Installation

You can setup this integration as a logged in admin user in the integrations page:


Configuration

First login to your service now instance and let's create an OAuth application:

1. Click on System OAuth > Application Registry as shown below:


2. Click on New as shown below:

3. Click on Create an OAuth API endpoint for external clients as shown below:

4. Fill out and as shown below:

Name: Rootly

Redirect Url: https://rootly.io/auth/service_now/callback

5. Copy your instance url and client Id and client secret generated:

You are all set !

Uninstall

You can uninstall this integration in the integrations panel by clicking Configure > Delete

Support

If you need help or more information about this integration, please contact support@rootly.io or use the lower right chat widget to get connected with an engineer.