Why
ServiceNow Integration allows you to:
- Creating an incident in Rootly will create an incident in ServiceNow if you choose to.
- Changing incident title, description, status in Rootly will update the incident in ServiceNow.
Installation
You can setup this integration as a logged in admin user in the integrations page:
Configuration
First login to your service now instance and let's create an OAuth application:
1. Click on System OAuth > Application Registry as shown below:
2. Click on New as shown below:
3. Click on Create an OAuth API endpoint for external clients as shown below:
4. Fill out and as shown below:
Name: Rootly
Redirect Url: https://rootly.io/auth/service_now/callback
5. Copy your instance url and client Id and client secret generated:
You are all set !
Uninstall
You can uninstall this integration in the integrations panel by clicking Configure > Delete
Support
If you need help or more information about this integration, please contact support@rootly.io or use the lower right chat widget to get connected with an engineer.