Slack Integration

Last update: November 25, 2020


Slack Integration allows you to:

  • Create and track an incident right from Slack.
  • Add incident events right from Slack.
  • Add teams, services, functionalities impacted right from Slack.
  • Assign users to roles to handle the incident efficiently right from Slack.
  • Get related playbooks right into Slack to troubleshoot the incident efficiently.
  • Get notified from all incident activities in a master channel eg. #incidents
  • Page Opsgenie or Pagerduty teams right from Slack. ( If integrated )

Slack Integration allows to create incidents, track, and add incidents events without leaving Slack.

You can setup this integration as a logged in admin user in the integrations page:


Some settings are available as configuring Slack incident channel prefix and master incident channels to make sure your team is notified.


Supported commands that can be used anywhere in Slack:

  • /rootly create | new <title> - This will create a new incident with a dedicated channel.
  • /rootly list - This will display a list of active incidents (10 max.)
  • /rootly help - Shows available commands for interacting with the Rootly Slack bot

Supported commands that can only be used from an incident's Slack channel:

  • /rootly add event <note> - This will create a new event and add it to the timeline event.
  • /rootly add team - This will attach a team to an incident.
  • /rootly add service - This will attach a service to an incident.
  • /rootly add functionality - This will attach a functionality to an incident.
  • /rootly mitigate - This will mark an incident as mitigated.
  • /rootly resolve - This will mark an incident as resolved.
  • /rootly publish - This will publish an incident and make it visible to your public status pages.

You can uninstall this integration in the integrations panel by clicking Configure > Delete


If you need help or more information about this integration, please contact or use the lower right chat widget to get connected with an engineer.