Slack Integration

Last update: November 25, 2020

Why

Slack Integration allows you to:

  • Create and track an incident right from Slack.
  • Add incident events right from Slack.
  • Add teams, services, functionalities impacted right from Slack.
  • Assign users to roles to handle the incident efficiently right from Slack.
  • Get related playbooks right into Slack to troubleshoot the incident efficiently.
  • Get notified from all incident activities in a master channel eg. #incidents
  • Page Opsgenie or Pagerduty teams right from Slack. ( If integrated )
Installation

Slack Integration allows to create incidents, track, and add incidents events without leaving Slack.

You can setup this integration as a logged in admin user in the integrations page:

Settings

Some settings are available as configuring Slack incident channel prefix and master incident channels to make sure your team is notified.


Commands

Supported commands that can be used anywhere in Slack:

  • /rootly create | new <title> - This will create a new incident with a dedicated channel.
  • /rootly list - This will display a list of active incidents (10 max.)
  • /rootly help - Shows available commands for interacting with the Rootly Slack bot

Supported commands that can only be used from an incident's Slack channel:

  • /rootly add event <note> - This will create a new event and add it to the timeline event.
  • /rootly add team - This will attach a team to an incident.
  • /rootly add service - This will attach a service to an incident.
  • /rootly add functionality - This will attach a functionality to an incident.
  • /rootly mitigate - This will mark an incident as mitigated.
  • /rootly resolve - This will mark an incident as resolved.
  • /rootly publish - This will publish an incident and make it visible to your public status pages.
Uninstall

You can uninstall this integration in the integrations panel by clicking Configure > Delete

Support

If you need help or more information about this integration, please contact support@rootly.io or use the lower right chat widget to get connected with an engineer.