Zendesk Integration

Last update: January 16, 2021
Why

Zendesk Integration allows you to:

  • Creating an incident in Rootly will create a ticket in Zendesk if you choose to.
  • Creating an action item in Rootly will create a ticket in Zendesk if you choose to.
  • Changing incident title, description, status in Rootly will update the ticket in Zendesk.
  • Changing action item title, description, status in Rootly will update the ticket in Zendesk.
  • Changing Zendesk incident ticket attributes will not update incident attributes in Rootly.
  • Changing Zendesk action item ticket status will not update action item status in Rootly.
Installation

You can setup this integration as a logged in admin user in the integrations page:



Settings

In order to complete the setup you will have to tell us what is your Zendesk subdomain:



Uninstall

You can uninstall this integration in the integrations panel by clicking Configure > Delete

Support

If you need help or more information about this integration, please contact support@rootly.io or use the lower right chat widget to get connected with an engineer.